NICF – ITIL V3 Foundation for IT Service Management
Course Overview
ITIL is the most widely accepted approach to IT service management in the world. It provides a systematic and professional approach to the management of IT service provision. To become an effective IT professional, there is a need to not just deliver IT as a one-off project, but to go beyond to manage IT as a total service over an entire service lifecycle. Adopting ITIL offers benefits such as reduced costs, improved IT services through the use of proven best practice processes and improved customer satisfaction through a more professional approach to service delivery
This course teaches IT Service Management practices, principles and concepts based on version 3 of the IT Infrastructure Library (ITIL). Class exercises, workshops and quiz are used extensively to reinforce the participants' understanding and practice of the concepts as well as assess the competence of the participants. The course also includes the ITIL V3 Foundation Exam which leads to the ITIL Foundation Certificate for successful participants.
The 60-minute, 40 question, multiple-choice ITIL certificate exam is scheduled on the last day of the course.
Upon completion of this course, participants would be able to:
- Understand service management as a practice
- Understand the service lifecycle
- Understand the roles, functions and models in service management
- Apply key principles, concepts and processes to an IT service
Who should attend
IT professionals with at least one year of working experience involved in developing, executing or managing IT services, ranging from IT applications, IT infrastructure and IT support.
What will be covered
- Introduction to ITIL Foundation
- Service Management as a Practice
- ITIL Service Lifecycle
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Basic Application of Concepts to an IT Service Situation
Download Course Materials, Assessment and Workshops
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